"Nebenkosten nachfragen" auf Englisch
Thank you for calling City Power & Gas. My name is Sarah. How can I help you today?
Hi Sarah, I'm calling because my electricity bill this month is almost double what I normally pay, and I can't figure out why.
I'm sorry to hear that — I completely understand how surprising a high bill can be. Let me pull up your account. Could you please provide me with your account number or the name on the account?