Thank you for calling City Power & Gas. My name is Sarah. How can I help you today?
Hi Sarah, I'm calling because my electricity bill this month is almost double what I normally pay, and I can't figure out why.
I'm sorry to hear that — I completely understand how surprising a high bill can be. Let me pull up your account. Could you please provide me with your account number or the name on the account?
Ce n'est pas grave de se tromper, c'est comme ça qu'on apprend