Welcome to the Grand Horizon Hotel! I hope you had a pleasant journey. How may I assist you today?
Hi, I have a reservation under the name James Carter. I booked a deluxe room for three nights.
Wonderful, Mr. Carter! I can see your reservation right here — a deluxe room from tonight through Sunday. Could I ask you to present a valid photo ID and the card you used for the booking?
Ce n'est pas grave de se tromper, c'est comme ça qu'on apprend