"Signaler un bagage perdu" en Anglais

Hello, welcome to the baggage service desk. I'm so sorry to hear you're having trouble with your luggage — I'm here to help. Could you please tell me your name and flight number?

Hi, my name is Sarah Collins. I just arrived on flight BA204 from London, but my suitcase never came out on the baggage carousel. It's a large black hard-shell case with a bright red ribbon tied to the handle.

I completely understand how stressful that must be, Ms. Collins, and I sincerely apologize for the inconvenience. I've pulled up your booking and I can see your bag was checked in — let me trace it right away. Could you also tell me what items were inside so we can make sure everything is accounted for?

Ce n'est pas grave de se tromper, c'est comme ça qu'on apprend

"Signaler un bagage perdu" en Anglais

Hello, welcome to the baggage service desk. I'm so sorry to hear you're having trouble with your luggage — I'm here to help. Could you please tell me your name and flight number?

Ce n'est pas grave de se tromper, c'est comme ça qu'on apprend