"Retourner un produit défectueux" en Anglais

Welcome to Hartwell Electronics! I'm Sarah from the returns desk. How can I help you today?

Hi, I bought this wireless speaker here about a week ago, but it stopped working after just a couple of days. The sound cuts out every few seconds and sometimes it won't turn on at all.

I'm sorry to hear you've had that experience — that's definitely not the quality we expect from that model. Do you still have your receipt or proof of purchase with you?

Ce n'est pas grave de se tromper, c'est comme ça qu'on apprend