用英语「向客户传达坏消息」
I was expecting your update. We're two weeks out from the launch — where exactly do things stand with the project?
I appreciate you making time for this call. Unfortunately, I have to let you know that we've hit a significant technical issue that will push the delivery date back by three weeks.
Three weeks? That is completely unacceptable. We have commitments tied to this launch, and a delay of that magnitude has serious business consequences for us. I need to know what your team is doing to minimize this and what compensation you're prepared to offer?